FAQs

About The Device

Is Neuroglide cleared for therapeutic use by the FDA?

Yes. Neuroglide has received FDA clearance for over-the-counter use (K202693). It is indicated for the temporary relief of minor muscle aches and pains, and for the temporary increase in circulation to the treated areas in people who are in good health.

Is Neuroglide safe to use?

Yes, Neuroglide is safe to use. It is a gentle, non-invasive touch-based therapy that uses much lower pressures on the skin and tissues than conventional massage therapies. But it is intended for use by people who are otherwise healthy, so please consult the list of contraindications.‍ If you are interested in using the Neuroglide Back/Neck Pad for treatment of a medical condition, please talk to your doctor first about the benefits of this form of therapy for your specific needs.

What is the science behind Neuroglide?

We have a dedicated page, “The Science” that provides a thorough introduction and review of therapeutic benefits and supporting evidence.

What does the Neuroglide Back/Neck Pad do?

The Neuroglide Back/Neck Pad uses a unique stretch-and-release mechanism by using inflatable air channels. The inflation sequence starts at the bottom of the back pad and moves up toward the neck. The pressure profile and tempo of inflation was designed to replicate the action of a well known manual therapy technique known as “manual lymphatic drainage” (MLD).

The manipulation of tissues via MLD has many demonstrated effects on the peripheral and autonomic nervous systems of the body, including reduction in pain and activation of the body’s “relaxation and recovery response” (stimulation of the parasympathetic nervous system).

What are the contraindications for use?

Neuroglide is intended for use by people in good health. It is not to be used if you are under a physician’s care, have a condition requiring the use of any medical device or if you have one or more of the following conditions:

pacemaker

heart problems

vascular problems

acute pulmonary edema

acute thrombosis

acute congestive cardiac failure

acute infections

deep vein thrombosis

episodes of pulmonary embolismwounds, lesions, or tumors at or near the site of application

where increased venous and lymphatic return is undesirable

spinal cord or back injuries

bone fractures or dislocations at or near the site of application

bronchial asthma

pregnancy

If you are interested in using the Neuroglide Back/Neck Pad for treatment of a medical condition, please talk to your doctor first about the benefits of this form of therapy for your specific needs.

Will insurance cover the cost of the Neuroglide Back/Neck System?

The Neuroglide system is an FDA-Cleared over-the-counter Class II Medical Device intended to treat pain and increase circulation. If you are using the system for medical reasons, you may be able to use an HSA or FSA account to purchase the Neuroglide.

Health Savings Accounts (HSAs), Health Flexible Savings Accounts (FSAs) and Health Reimbursement Arrangements (HRAs) are all tax-advantaged, so the IRS defines the types of expenses that you can pay for with these accounts. Generally, qualified expenses include doctor visits, medications, medical equipment, and dental and vision care for you, your spouse and any dependents.

Please note that your plan might have limitations, approval and documentation requirements.

If you have an HSA or FSA, contact your plan administrator to determine eligibility

What does the warranty for clinical use cover?

The warranty terms for clinical use are as follows:

The Neuroglide Controller Unit is warranted to be free of manufacturing defects in material and workmanship for a period of two-years from the date of purchase.

The Neuroglide Back/Neck Pad is warranted to be free of manufacturing defects in material and workmanship for a period of 6 months from the date of purchase.

All other accessories and supplies related to the use of the Neuroglide system are warranted to be free from defects in materials and workmanship for 6 months from the date of purchase

What does the warranty for home use cover?

Eva Medtec, Inc., a Minnesota corporation, provides warranty for the Neuroglide system. For home use the warranty terms are as follows:

The Neuroglide Controller Unit is warranted to be free of manufacturing defects in material and workmanship for a period of two-years from the date of purchase.

The Neuroglide Back/Neck Pad is warranted to be free of manufacturing defects in material and workmanship for a period of one-year from the date of purchase.